Privacy Policy

Effective Date: 15.11.2024

Welcome to **Cleanwich**! Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the **UK General Data Protection Regulation (UK GDPR)** and the **Data Protection Act 2018**.

1. Information We Collect

We may collect and process the following types of personal data:

Identity Data: Name, surname, and profile details.
Contact Data: Email address, phone number, and location.
Business Information: If you are a provider, we collect company details, services, and pricing.
Usage Data: Information about how you use our platform, including log data and analytics.
Financial Data: Payment details if you subscribe to our services.
Communication Data: Messages sent through our platform.

2. How We Use Your Information

We process your data to provide and improve our services, including:

Facilitating communication between customers and cleaning providers.
Processing bookings, payments, and managing subscriptions.
Enhancing security and preventing fraudulent activity.
Complying with legal and regulatory obligations.
Sending relevant service updates, offers, and marketing communications (with your consent).

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases under **UK GDPR**:

Contractual Necessity: To fulfill our agreement with you (e.g., providing services).
Legitimate Interests: To improve and secure our platform.
Legal Compliance: Where required by law.
Consent: For marketing and promotional activities.

4. Data Sharing & Third Parties

We do **not** sell your data. However, we may share information with:

Cleaning service providers if you request a service.
Payment processors for handling transactions.
Legal authorities if required by law.
Third-party analytics and marketing partners (with your consent).

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. Once no longer needed, we securely delete or anonymize the data.

6. Your Rights Under UK GDPR

You have the following rights:

Access: Request a copy of your data.
Correction: Request corrections to inaccurate data.
Deletion: Request deletion of your data under certain conditions.
Objection: Object to data processing for marketing purposes.
Portability: Request a transfer of your data.
Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

7. Data Security

We implement strong security measures to protect your data from unauthorized access, alteration, or loss.

8. International Transfers

If we transfer your data outside the UK or EEA, we ensure it is protected through legal safeguards such as standard contractual clauses.

9. Cookies & Tracking

We use cookies to enhance user experience and analyze site performance. You can manage cookies through your browser settings. For more details, see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified to you via email or platform notifications.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us via contact form